Operations & Maintenance

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ThetaPoint’s Operations & Maintenance (O&M) Managed Service removes the complexity of managing your security tools so you can focus on achieving organizational security goals. Our monitoring platform allows us to identify root causes in seconds instead of waiting for symptoms to manifest themselves over time ensuring 99.9% availability and optimum performance.

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Regular Maintenance

Maintain security software and appliances with the latest software releases, patches, hotfixes and other updates.

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Monitoring Service

Monitor security software and appliances for availability, performance and other issues.

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Break / Fix

Triage and provide Break / Fix services for all ThetaPoint O&M and vendor Support tickets on behalf of customer.

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Touch Free Services

Touch Free hours are used for extended break / fix situations and additional ThetaPoint service offerings.

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SOC Services

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SOC Engineering Services

 

ThetaPoint’s Security Operations Center (SOC) Engineering services delivers consistent, repeatable outcomes for our clients. Leveraging more than 20 years of SIEM/SOC experience, we advise, architect, implement and optimize your technology stack. Leveraging the ThetaPoint Security Reference Architecture, we take a vendor agnostic approach to solving your immediate security challenges, all while preparing your organization for the constantly evolving threat landscape.

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SOC Value Assessment Services

 

ThetaPoint’s Security Operations Center (SOC) Value Assessment services leverages our expertise in security administration, monitoring, incident response, architecture and operations centers. Leveraging the ThetaPoint Security Reference Architecture, we begin by assessing an organization’s compliance with industry best practices for SOC maturity and identify and address those gaps against the desired state of compliance. Utilizing a metric based approach, we help define the difference between incremental and transformational change.

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About ThetaPoint

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ThetaPoint is a leading provider of strategic consulting and managed security engineering services.  We help clients plan, build and run successful SIEM and Log Management platforms and work with the leading technology providers to properly align capabilities to clients needs.  Recognized for our unique technical experience, in addition to our ability to quickly and rapidly solve complex customer challenges, ThetaPoint partners with some of the largest and most demanding clients in the commercial and public sector.

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