Operations & Maintenance for ArcSight

ThetaPoint’s Operations & Maintenance (O&M) Managed Service removes the complexity of managing ArcSight so you can focus on achieving organizational security goals. Our monitoring platform allows us to identify root causes in seconds instead of waiting for symptoms to manifest themselves over time ensuring 99.9% availability and optimum performance.

Regular Maintenance

Maintain ArcSight software and appliances with the latest software releases, patches, hotfixes and other updates.

Monitoring Service

Monitor ArcSight software and appliances for availability, performance and other issues.

Break / Fix

Triage and provide Break / Fix services for all ThetaPoint O&M and HP Support tickets on behalf of customer.

Touch Free Services

Touch Free hours are used for extended break / fix situations and additional ThetaPoint service offerings.

Consulting Services

ThetaPoint Consulting Services focus on advisory, custom engineering, and repeatable engineering disciplines. Together, these offerings allow customers to gain a holistic understanding of their technical environment, operations, business problems, and the solutions needed to get the most value from their investments.

About ThetaPoint

ThetaPoint is a leading provider of strategic consulting and managed security services.  We help clients plan, build and run successful SIEM and Log Management platforms and work with the leading technology providers to properly align capabilities to clients needs.  Recognized for our unique technical experience, in addition to our ability to quickly and rapidly solve complex customer challenges, ThetaPoint partners with some of the largest and most demanding clients in the commercial and public sector.

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